Open Banking Resolve

A centralised enquiry and dispute resolution service

 

Clarity, consistency and transparency for all parties 

Building customer trust and confidence

Open Banking Resolve is a centralised enquiry and dispute resolution service. It introduces common standards, rules and processes agreed upon by a community of stakeholders to enable service providers to quickly, easily and cost-effectively address customer disputes. 

It leverages Mastercard’s extensive expertise to support domestic and cross-border dispute resolution.

Communication portal
A secure, web-based portal and digital audit trail to provide clarity, consistency and transparency for all parties

Defined rules framework
Follows common standards, rules and processes agreed upon by community stakeholders to build trust and confidence in the Open Banking ecosystem

Integrates with existing systems
Can augment existing customer management or complaint systems

Open Banking Connect

A universal connection to financial institutions’ Open Banking APIs

Open Banking Protect

Third-party license and certificate verification

Contact us

Get in touch to learn more about Mastercard Open Banking Solutions and add value to your business